📞 CUSTOMER SUPPORT & COMPLAINTS
1. How to Reach Us
Email: support@staffhub.ai (24/7 monitored)
Phone: +61 7 5550 1234 (9 am–5 pm AEST, Mon–Fri)
WhatsApp: +61 410 000 000
2. Response Times
We aim to acknowledge all support tickets within 4 business hours and resolve most issues within 2 business days. Complex technical matters may take longer; we will update you every 48 hours until resolved.
3. Escalation Procedure
If your issue is not resolved to your satisfaction, ask for an Escalation Manager. We commit to a written outcome within 5 business days.
4. External Dispute Resolution
Australian customers may lodge unresolved complaints with the Telecommunications Industry Ombudsman (TIO) or the Office of the Australian Information Commissioner (privacy issues).
🔄 DATA DELETION REQUESTS
You may request deletion of call recordings, transcripts, and account data by emailing privacy@staffhub.ai with the subject line “Data Deletion Request.” We will:
Verify your identity within 3 business days.
Delete data from live systems within 10 business days (backups within 30 days).
Confirm completion via email.
Thank you for trusting StaffHub.AI and IRIS to power your business communications.