🚚 FULFILMENT & REFUND POLICY

1. Overview

Because IRIS is a subscription‑based digital service, “shipping” does not apply. Physical merchandise, if offered (e.g., branded headsets), ships from our Cairns warehouse via Australia Post or DHL.

2. Digital Service Activation

• Your subscription activates instantly once payment is confirmed or a free trial is started.

• Setup takes approx. 5 minutes (number forwarding + calendar link).

3. Refunds & Cancellations (Digital Service)

• 30‑Day Performance Guarantee: If IRIS does not save you at least 10 admin hours or book 5 additional appointments within 30 days, email support@staffhub.ai for a full refund.

• After 30 days, you may cancel anytime; partial‑month refunds are not provided, but service remains active until the end of the billing cycle.

4. Returns (Physical Products)

• Return unopened merchandise within 30 days of delivery for a full refund.

• Buyer pays return postage unless the item is defective or we shipped the wrong item.

• Contact returns@staffhub.ai for an RMA and instructions.

5. Replacement & Warranty

Defective items are replaced or refunded at no cost within 12 months of purchase. Provide order number and photos showing the defect.